Support
The Elemental Security Platform
At Elemental, we have an unwavering commitment to our customers. Our highly trained technical support staff is dedicated to providing quality service and superior support across our products and services.
If you are currently a customer, please feel free to search our FAQs, download our documents and upgrades on our customer site by clicking the Customer Login icon.
Support Programs
Elemental offers two support levels to meet your needs. Customers at both levels have the support of technical staff just a phone call away, assuring quick, correct answers to your support questions.
Annual Gold Maintenance & Support
- All product updates and upgrades included
- All policy updates
- Full telephone and email support 9x5: M-F, 9am – 7pm Eastern Time
- Full use of the web-accessible Elemental knowledge base
Annual Platinum Maintenance & Support
- All product updates and upgrades included with support
- Full telephone and email support 9x5: M-F, 9am – 7pm Eastern Time
- Critical issue support of 24x7x365
- All policy updates
- One-hour response time to all critical inquiries
- Dedicated technical support staff member assigned to account
- Full use of the web-accessible Elemental knowledge base
Training
The Elemental Compliance System is a powerful and versatile security software application. To enable enterprises to fully understand and leverage its broad range of capabilities, Elemental offers a multi-day training seminar designed specifically for customers.
The training seminar focuses on enabling administrators to understand in detail how to solve the security compliance challenges faced by enterprises. The training also helps organizations develop internal expertise on deploying and using the Elemental solution.
For more information regarding training contact us at: training@ElementalSecurity.com.
Professional Services
Elemental experts are available to assess clients’ information security policies and to assist in the development of information security programs. Services that Elemental consultants can deliver for your organization include the following:
- Evaluating tools in use by your organization and making recommendations for added efficiency
- Making recommendations for improvement of your information security posture
- Working with your organization’s IT security and compliance staff to understand the risks to regulatory compliance, and making recommendations for the mitigation of those risks using the Elemental Compliance System
- Developing a plan for appropriate rollout of the Elemental Compliance System based on your security and policy compliance requirements
- Mapping and deploying your organization’s information security policy to the Elemental product
- Assisting your organization with implementation of the Elemental product
For more information regarding Elemental Professional Services contact us at: proserv@ElementalSecurity.com.
SUPPORT HOURS
Monday - Friday
8:00 AM to 7:00 PM CST
Tel: +1 214 432 5882
Email: support@ElementalSecurity.com